Refund policy

We want you to have the best shopping experience possible at Justin Fabric. If you are not completely satisfied with your purchase, we offer a flexible return policy for most products. Please read our return policy carefully to understand your options:

Returns for Store Credit

  • All products may be returned for store credit within 30 days of the original purchase date.

Condition of Returned Products

  • To be eligible for a return, products must be unopened and in new, unused condition.

Return Shipping

  • Return shipping costs will be at the buyer's expense.

Required Information for Returns

  • When returning an item, please ensure that the package includes:
    • A copy of the original receipt
    • Your email address
    • Shipping address
    • Phone number

Damaged Goods

  • In the unlikely event that you receive damaged items, we are here to assist you promptly. Please follow these steps:
    • Contact our customer service team via email within 3 days of receiving the damaged products.
    • We will provide you with a return label, so you can send the damaged products back to us at no cost to you.
    • Once we receive the damaged items, we will promptly send you an identical replacement (when available). If the item is no longer in stock, we will reach out to discuss an alternative product or provide a refund.

Non-Refundable Items

We kindly ask for your understanding that certain items cannot be returned for various reasons:

  • Cut Yardage: Since each order is cut to your specific requirements, we cannot accept returns or offer refunds for cut yardage.
  • Reservations, Pre-orders, and Kits: Items marked as reservations, pre-orders, or in house cut kits are generally non-refundable due to our commitment to increase order volumes just for you. However, in the event of a personal emergency, you may request a cancellation for unfulfilled pre-orders. Please note, a minimum 25% restocking fee may apply.
  • Copyrighted Items: Due to copyright laws, the following items cannot be returned:
    • Patterns
    • Books
    • Magazines
    • CDs/DVDs/Software
    • Digital Downloads


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@justinfabric.com. Please note that returns will need to be sent to the following address:

Justin Fabric Returns 2315 Parker Ave. Caldwell, ID 83605 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@justinfabric.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@justinfabric.com.

At Justin Fabric, we are dedicated to your satisfaction with every purchase. If you have any questions or need assistance with your return, feel free to reach out to our customer service team—we’re always happy to help!

Thank you for choosing Justin Fabric. We truly appreciate your business!